Customer Testimonials

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DealerRater May 11, 2022

Excellent customer service. This is my third Volvo but first time dealing with Metro West. They went out of their way to find me the exact new car I wanted. A challenge in covid times. Will definitely be back. Thank you.

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DealerRater May 5, 2022

Excellent customer oriented service. Always willing to help with issues. Extremely friendly and stress free environment. Thanks

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DealerRater May 3, 2022

This is my 4th volvo s60 great car and always happy with the service that they have provided over the years

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DealerRater May 3, 2022

Although we had to wait a week for our car the team at Volvo west did an amazing job with the communication. They also put me on a loaner car during the wait time, witch I appreciated.

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DealerRater Apr 10, 2022

Nice customer service, great car at a reasonable price. I would return when I need a car.

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DealerRater Apr 5, 2022

Always there for me to answer my questions. Confident after my interactions with people I am dealing with. Chris Porrit is exceptional.

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DealerRater Mar 2, 2022

These surveys are over the top. I'm happy with my dealership and the service but I'm too busy to deal with surveys all the time. The annoyance factor is big

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DealerRater Mar 1, 2022

very good service, thank you would bring car here again this word minimum is too long i have no more to say, and actually find these surveys to be very intrusive and dont like doing them.

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DealerRater Mar 1, 2022

Just ordered my 9th Volvo - Commited to the Brand and more importantly the dealership - Service Department is the Best

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DealerRater Jan 20, 2022

They are the beest Very friendly Clean Will go back Detail Car rental Clean car after work done

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DealerRater Jan 20, 2022

I love the Volvo product. The delivery experience was positive. The administrative processes could be improved and the quality of the window tinting was inadequate…. Air bubbles were present and I had to take it to a professional shop to fix.

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DealerRater Jan 19, 2022

Excellent service, great staff, information provided on time, always available to provide answer to any question, happy to back soon!.

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DealerRater Jan 19, 2022

They are honest and fix the problems on time. They are usually not cheap but what they do is good.

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DealerRater Dec 6, 2021

Excellent service, courtesy and care received from all staff at Volvo Metro West. I'm a loyal customer (21 years and counting!) and have never been disappointed at any time.

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DealerRater Nov 30, 2021

Happy with the service. Got a courtesy car while it was in for repairs for two days

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DealerRater Nov 30, 2021

Great service and prompt friendly staff. The staff went beyond normal requirements in order to meet my needs.

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DealerRater Nov 11, 2021

Faster than expected service. (15 words is really too much to ask for this survey)

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DealerRater Nov 9, 2021

The dealership experience reflects the brand. Comfortable and genuine in approach. I would highly recommend them.

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DealerRater Nov 9, 2021

I was out with my son to 2 other dealerships, they did not have much stock available, Volvo Metro West had so much, I was happy also with my salesman, that was important to me and my son. Chris Porritt was very professional and we felt comfortable,

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DealerRater Nov 9, 2021

Happy with the service. Ordered 2 new snow tires and they came in 1 day

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DealerRater Nov 9, 2021

Everyone in the service side is very friendly and professional. Not my first visit to this dealer and definitely not my last.

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DealerRater Nov 9, 2021

Very courteous and helpful. Even provided a loaner car free of charge while my vehicle was having work done.

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DealerRater Sep 22, 2021

I’m with Linda being so sharp and Phil Romano , Service Manager, taking the time to explain how Volvo Canada are testing low oil issues in various models. Second Volvo from this dealership and will be considering a third.

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DealerRater Sep 16, 2021

Friendly people, good sales manager, dated facilities, good sales process except for late advice re premium gas required

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DealerRater Sep 8, 2021

Linda is a rock star for managing a complicated repair job and keeping communication flowing. Excellence in customer service. Service Manager assisted on an issue with the loaner while service was performed. Great team.

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DealerRater Sep 8, 2021

Great dealership to deal with. Raymond and Chris are great guys. Awesome experience. I definitely would recommend them to anyone in search of a new Volvo.

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DealerRater Aug 18, 2021

Overall, my experience was excellent and I would highly recommend. My service included a regular maintenance, new front brakes and seatbelt recall replacement. My car was ready on time and Linda kept me apprised throughout. Thank you!

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DealerRater Aug 18, 2021

This is our Seventh Volvo because of the great service from sales to service Gary Sodoski is our guy in sales and Phil Romano is the best service manager

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DealerRater Aug 17, 2021

Chris and Milene were amazing! Very knowledgeable and easy to work with. Took their time to explain everything. Cant wait to come back for my second vehicle. Highly recommend!

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DealerRater Jul 22, 2021

I am happy with the service, so far my car is running well (have only driven to and from grocery though). Ms Linda Shamana's customer service is great!

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DealerRater Jun 9, 2021

they are attentive and are always seeking the best options for their clients. They are thorough and very clear and there is no mistaking good customer service that they all provide -- it is evident in the work they all do to make customers as happy as possible!

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DealerRater Jun 9, 2021

SERVICE PAR EXCELLENCE. SALES REP JORDEN AND ASSISTANT MIRIAM WERE OUT STANDING, HELPFUL AND MADE ALL THE DIFFERENCE. THEY BOTH DISPLAYED REMARKABLE CUSTOMER SERVICE SELDOM SEEN. I AM A SENIOR WITH DECADES OF CUSTOMER SERVICE EXPERIENCE.

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DealerRater May 27, 2021

The best dealership on the planet bar none !!!! Alexis was also the best salesperson ever. She deserves a raise and promotion Remember Volvo is forever !!

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DealerRater May 26, 2021

Excellent experience, from the Sales Manager Gary, sales rep Katelyn and Jordan, Also Mariam in the business office. Very professional and I love my New XC40

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DealerRater May 26, 2021

Great staff and very attentive to the sale from beginning to end. Dealership itself could use a refresh internally in comparison to other Volvo locations

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DealerRater May 17, 2021

Our experience at Volvo Metro West was fine. Did not stand out in any way from a Non-Luxury brand dealership and did not compare to the white glove service at Volvo Mississauga. But our Sales Consultant Katelyn was friendly and it was a pleasure working with her on the purchase of our vehicle.

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DealerRater May 15, 2021

A great experience all around. While there was a delay in receiving my new Volvo XC40 Recharge, it was well worth the wait. The car is fabulous. Thank you

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DealerRater May 11, 2021

I hate negotiating to but a new vehicle but Katelyn made it an easy experience, she is courteous, knowledgeable and professional. She found me the car i wanted with the options i wanted.

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DealerRater May 3, 2021

Responsive to my needs, with deal quickly and easily concluded. This is the second time I have happily leased with Volvo Mero West. Extremely pleased with my new XC60.

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DealerRater May 1, 2021

Pleasant, straightforward and knowledgeable. Looked after my trade in and all the details. A very enjoyable car buying experience. Thank you to Alexis and the rest of the team.

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DealerRater Apr 30, 2021

My experience started via eMail. Responses were quick and informative. All negotiations were reasonable. Showroom experience was simple and fast. Overall it was an excellent transaction!

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DealerRater Apr 29, 2021

The first pleasant person to meet was Chantal in reception. Came in to see the new S90 T8 and Kaitline was the sales person to arrange a short test drive. I purchased this auto a few days later. A small but regrettable accident had occurred with the drivers side door. After three days when changing the floor mats I noticed a puncture with a tear at bottom part of the door. Door panel as if a lady high heel shoe had come into contact. Thus far I have been the only person and my daughter to drive the car. No ...

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DealerRater Apr 23, 2021

I recently took my car in for maintenance and installing summer tires. As usual, my experience with Volvo MetroWest service was very good. The staff are very efficient and they always make sure that my needs are met.

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DealerRater Apr 17, 2021

Fantastic service! Extremely efficient and super friendly. I’ve purchased 3 cars from this dealership and I will continue to be a loyal customer. Linda is super.

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DealerRater Apr 13, 2021

Friendly service. Prompt service and support. Everything about the appointment was great. Great communication. The service desk provided constant communication. Price was also very competitive.

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DealerRater Apr 13, 2021

Excellent service when dropping off and picking up the vehicle . Linda is so upbeat and knowledgeable . I enjoy seeing her and having her in charge of my car.

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DealerRater Apr 13, 2021

Always pleasant, professional and quick to release my vehicle back to me. Always a pleasure. Only issue was they forgot to reset my tire pressure.

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DealerRater Apr 13, 2021

always attentive and always listening, answering concerns, quick to apply solutions. always confident to bring the car in and know that all issues will be addressed

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DealerRater Apr 6, 2021

I went to this dealer because i was at Newmarket dealer that was close to me and ai had very bad response from a sales lady .At metro west Jarden was very helpful so as the sales manager Gary i give them a hard time but they never give up pursuing me to make the deal i wasn't to happy about the praice but finaly i give in and aim very happy with product BEN CATENACCIO

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DealerRater Apr 6, 2021

This is the fourth car that we have purchased and had maintained at this dealership. Customer service is always excellent and staff are well informed and friendly.

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DealerRater Apr 6, 2021

I have been a customer at this dealership, formerly Robert Motors, for over 38 years. Their customer service for both sales and service has always been exceptional. The service team led by Phil and executed by Linda and Mike who is an outstanding lead mechanic always exceeds my expectations. I can’t imagine ever changing this dealership for both my Volvo sales and service needs. Many thanks for all your help!!

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DealerRater Apr 6, 2021

Customer service was excellent. Great communication I knew the status of may vehicle at all times. A bit frustrated with the ongoing issues with the spare battery but this is not the service departments issue. Linda is great to deal with.

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DealerRater Apr 6, 2021

Phil accommodated what I need due to Covid 19, I could wait in the showroom for my batteries changed and the recall done at the same time.

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DealerRater Mar 27, 2021

The service advisor who dealt with my issue was very friendly, helpful and informative. She kept me notified and communicated with me during the process of my vehicle being looked at by the service department.

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DealerRater Mar 20, 2021

Great experience from the second I walked through the door! Everyone was friendly, polite, and informative! I would definitely recommend. Thank you for the great service!

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DealerRater Mar 17, 2021

Took my vehicle in for servicing and it was my first time at VMW. Experience was great! Signage for the entrance could be improved however!

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DealerRater Mar 17, 2021

This was my first visit to the dealership. I found the staff to be very friendly, knowledgable, and professional. I felt I was treated like family. It was a very pleasant experience.

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DealerRater Mar 17, 2021

I always get the best service at Metro West Volvo. Thank you for the amazing customer service every time I need to service my Volvo!

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DealerRater Mar 17, 2021

Pleasant and professional; however, one hour for a simple oil and filter change seems excessive, as was the price ($252). Not having a waiting area (while I understand) was a bit annoying.

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DealerRater Mar 5, 2021

Excellent réception and co ordination from Linda There may be an additional noise I’m hearing like a burp from undercarriage .Not sure what it is thought new bark pads would help but it seems to sound ..with no particular pattern

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DealerRater Mar 3, 2021

Appointment making was east, check-in was smooth, desk staff was courteous and friendly. Even my key was wiped in front of me before I got it back !The service completed sooner than I expected.

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DealerRater Mar 3, 2021

Friendly service and service. Good communication :,updates and time of completion of work. They went beyond my request by solving the recall on my car.

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DealerRater Mar 3, 2021

Had a noise coming from my vehicle and Metro west was quick to locate the issue and fix it. Had great service throughout. Thank you to the great staff.

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DealerRater Feb 18, 2021

Volvo Metro was able to make an appoint the next day and identified the problem and resolved it quickly. They were friendly and helpful. Thank you.

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DealerRater Feb 17, 2021

Very knowledgeable staff Chris in sales excellent job many thanks for delivering car and explaining everything. A very good experience. Keep it up guys. Thank you.

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DealerRater Feb 17, 2021

Katelyn was excellent. Alex in Finance was very helpful as well. Dealership is close to our home and we love our XC60. Highly recommended. Thank you

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DealerRater Feb 17, 2021

Had a wonderful experience with Volvo Metro West. Chris (Sales) and Mariam (Finance) were fantastic. It was a pleasure dealing with them, I would recommend to contact them if you are interested in purchasing a Volvo.

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DealerRater Feb 9, 2021

Excellent customer service pre/post purchase...outstanding experience with Aaron. There was absolutely no pressure into purchasing the car...which is very rare these days. Transparent throughout the entire purchase. Volvo Metro West should be on your list to visit.

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DealerRater Feb 5, 2021

Low battery warning on our way to the city for a very short stay. Got the car in as soon as we got to the city, Checked it and changed the battery. Our trip wasn't delayed at all.

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DealerRater Feb 3, 2021

It is our local dealership where we have bought 3 Volvo vehicles. We have always used the Volvo service department for all of our maintenance.

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DealerRater Feb 3, 2021

Very good service. The job was done in time. I received a text message from Linda to pick up the car. It washed and sanitized. Thank you.

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DealerRater Feb 3, 2021

Friendly service. Been dealing there for 25+ years. Took car in for seatbelt recall. Did it quickly. Washed the car after which was a bonus. Also talked to one of the managers I’ve known for years to see new inventory

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DealerRater Feb 3, 2021

Phil and his team provided exceptional service. I was kept apprised about the status of the repair and resolved my concern. It has been a pleasure to have my vehicle serviced at Metrowest Volvo.

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DealerRater Feb 2, 2021

Metro West has serviced our 2008 S60 since we bought it as a used car from the Dealership. The Service Team has always been available to answer any questions about the vehicles operation, and serviced the vehicle on a timely basis. I would recommend Metro West as the servicing location for your Volvo in Etobicoke.

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DealerRater Feb 2, 2021

Our first Volvo! VMW staff made us feel very confident in the purchase, knowledgable and the best warranty options I've ever seen. We look forward to driving this car for years and will be back to this dealer for servicing.

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DealerRater Jan 23, 2021

I was very well pleased with the service I received on my car from Volvo Metro West. it was left sparkling and clean. Thanks again!

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DealerRater Jan 23, 2021

Quick professional service. I like that a rundown of what the items of the service was. My car was ready quickly and I received a text to advise me who my contact was and when my car was ready

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DealerRater Jan 22, 2021

The purpose for my visit was a coolant flush. Staff are always very professional and courteous. I like the fact that the staff are very efficient with communication. All I need to do is send a text message, and I receive a response within minutes. Excellent customer service!

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DealerRater Jan 20, 2021

Great Dealership I bought a 2016 GTI & was very impressed with the staff there the vehicle was in immaculate condition I was able to walk away confident knowing I got a great deal

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DealerRater Jan 19, 2021

Everything was excellent. My Volvo was serviced professionally and as specified. The process to time my arrival welcome me and record the required service and return car at the prescribed time during COVID 19 made it safe. I am very pleased. Thank you.

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DealerRater Jan 8, 2021

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DealerRater Jan 6, 2021

Excellent Service. Linda and the service team was very professional, welcoming and accommodating. The required upgrade was completed in a timely manner avoiding any inconvenience.

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DealerRater Jan 5, 2021

Awesome customer service. They got me the vehicle I wanted at the price I needed. Great delivery and superb follow up! I definitely recommend them!

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DealerRater Dec 22, 2020

Best customer service ive had at a dealership yet. No pressure negotiations and very good follow up. Great vehicle walk through as well. Very professional!

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DealerRater Dec 12, 2020

Excellent service Chris Porritt was very well informed, thorough, capable, efficient He knew the product line extremely well, and clarifies selection options well Demonstrated all the car's features in considerable depth

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DealerRater Dec 12, 2020

I think that this a second request but I do not mind saying again that my recent visit to change over to winter tires was very good. Great communication with text messages, which I really like as I was working while my service was happening.

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DealerRater Dec 12, 2020

Very pleasant experience buying our XC40. The sales consultant Alexis was very helpful and professional through the process done both; online and at the dealership. Request to Volvo Canada to update their standard and optional equipment list of the new vehicles.

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DealerRater Dec 11, 2020

My first visit unfortunately ended on a bad note, however upon my return to correct the issue, I was addressed professionally, quickly and efficiently and I was compensated for my trouble.

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DealerRater Jul 8, 2020

I had service to fix a timing leak cover on my 2009 Volvo XC90 3.2. It's a pretty big job. Being an older vehicle I didn't want dump too much money into it. The service advisor (Linda) and shop foreman (Mike) worked me to come up a solution. No corners were cut....I know because I work on cars myself. It's almost been two months since the repair and it's spot on. No more leaks! Good repair shops are hard to find. Happy I took it to them..

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DealerRater Jan 16, 2020

We were helped by John Monroe during the purchase of our Volvo XC40. He is a very friendly helpful person and made us feel very comfortable and answered even the silliest of our questions. We had some issues with the timelines of the delivery of the vehicle and John took personal responsibility of the delay and worked really hard towards resolving the issue and got the vehicle delivered before we anticipated. He was always very friendly and helpful.

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DealerRater Jan 13, 2020

We recently purchased a 2018 XC90. We dealt with John Munroe throughout and found him to be very friendly, professional and knowledgeable and there was no pressure to purchase. Metro West Volvo worked with us to deliver the vehicle ahead of schedule as we had some travel upcoming and needed the vehicle quickly. We picked up the vehicle in like-new condition and had an in-depth lesson from John on the many features. We wouldn't hesitate to return when the times comes for a new vehicle. Cathy

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DealerRater Aug 13, 2019

I bought a certified pre-owned Volvo XC70 two months ago at this dealership. After two weeks, a message appeared on the screen saying the battery was low even though a new one had been installed. Service diagnosed that the installed battery was faulty. I got a new battery. After a few weeks the same message again: low battery. This time they told me to leave the car with service for a few days. They found that the car had a “parasitic draw" from the air conditioner. Dealership fixed this problem without charge. For all this courtesy we are appreciative ...

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DealerRater Mar 25, 2019

Gary and Jorge are a pleasure to work with on a new car purchase. We were treated respectfully. No games or nonsense. We feel very much part of the family when we visit.

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DealerRater Sep 2, 2018

From first contact to pick very good experience. Everything could be arranged through email so I only had to pick up the car. Overall friendly staff and helping to find the right car.

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DealerRater Aug 31, 2018

Daniel is a great sales that knows exactly what we need. He is so knowledgeable that can explain everything to you. He cares about us and provide wonderful services which helped us find our dream car. Highly recommend Daniel.

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DealerRater Aug 30, 2018

Spoke with Idris and Alex both very friendly and got the job done in a day . Will recommend to anyone looking for a new or used vehicle... check these guys out .

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