Customer Testimonials
I am happy with the service, so far my car is running well (have only driven to and from grocery though). Ms Linda Shamana's customer service is great!
SERVICE PAR EXCELLENCE. SALES REP JORDEN AND ASSISTANT MIRIAM WERE OUT STANDING, HELPFUL AND MADE ALL THE DIFFERENCE. THEY BOTH DISPLAYED REMARKABLE CUSTOMER SERVICE SELDOM SEEN. I AM A SENIOR WITH DECADES OF CUSTOMER SERVICE EXPERIENCE.
they are attentive and are always seeking the best options for their clients. They are thorough and very clear and there is no mistaking good customer service that they all provide -- it is evident in the work they all do to make customers as happy as possible!
Excellent experience, from the Sales Manager Gary, sales rep Katelyn and Jordan, Also Mariam in the business office. Very professional and I love my New XC40
The best dealership on the planet bar none !!!! Alexis was also the best salesperson ever. She deserves a raise and promotion Remember Volvo is forever !!
Great staff and very attentive to the sale from beginning to end. Dealership itself could use a refresh internally in comparison to other Volvo locations
Our experience at Volvo Metro West was fine. Did not stand out in any way from a Non-Luxury brand dealership and did not compare to the white glove service at Volvo Mississauga. But our Sales Consultant Katelyn was friendly and it was a pleasure working with her on the purchase of our vehicle.
A great experience all around. While there was a delay in receiving my new Volvo XC40 Recharge, it was well worth the wait. The car is fabulous. Thank you
I hate negotiating to but a new vehicle but Katelyn made it an easy experience, she is courteous, knowledgeable and professional. She found me the car i wanted with the options i wanted.
Responsive to my needs, with deal quickly and easily concluded. This is the second time I have happily leased with Volvo Mero West. Extremely pleased with my new XC60.
Pleasant, straightforward and knowledgeable. Looked after my trade in and all the details. A very enjoyable car buying experience. Thank you to Alexis and the rest of the team.
My experience started via eMail. Responses were quick and informative. All negotiations were reasonable. Showroom experience was simple and fast. Overall it was an excellent transaction!
The first pleasant person to meet was Chantal in reception. Came in to see the new S90 T8 and Kaitline was the sales person to arrange a short test drive. I purchased this auto a few days later. A small but regrettable accident had occurred with the drivers side door. After three days when changing the floor mats I noticed a puncture with a tear at bottom part of the door. Door panel as if a lady high heel shoe had come into contact. Thus far I have been the only person and my daughter to drive the car. No ...
I recently took my car in for maintenance and installing summer tires. As usual, my experience with Volvo MetroWest service was very good. The staff are very efficient and they always make sure that my needs are met.
Fantastic service! Extremely efficient and super friendly. I’ve purchased 3 cars from this dealership and I will continue to be a loyal customer. Linda is super.
Friendly service. Prompt service and support. Everything about the appointment was great. Great communication. The service desk provided constant communication. Price was also very competitive.
Excellent service when dropping off and picking up the vehicle . Linda is so upbeat and knowledgeable . I enjoy seeing her and having her in charge of my car.
Always pleasant, professional and quick to release my vehicle back to me. Always a pleasure. Only issue was they forgot to reset my tire pressure.
always attentive and always listening, answering concerns, quick to apply solutions. always confident to bring the car in and know that all issues will be addressed
I went to this dealer because i was at Newmarket dealer that was close to me and ai had very bad response from a sales lady .At metro west Jarden was very helpful so as the sales manager Gary i give them a hard time but they never give up pursuing me to make the deal i wasn't to happy about the praice but finaly i give in and aim very happy with product BEN CATENACCIO
This is the fourth car that we have purchased and had maintained at this dealership. Customer service is always excellent and staff are well informed and friendly.
I have been a customer at this dealership, formerly Robert Motors, for over 38 years. Their customer service for both sales and service has always been exceptional. The service team led by Phil and executed by Linda and Mike who is an outstanding lead mechanic always exceeds my expectations. I can’t imagine ever changing this dealership for both my Volvo sales and service needs. Many thanks for all your help!!
Customer service was excellent. Great communication I knew the status of may vehicle at all times. A bit frustrated with the ongoing issues with the spare battery but this is not the service departments issue. Linda is great to deal with.
Phil accommodated what I need due to Covid 19, I could wait in the showroom for my batteries changed and the recall done at the same time.
The service advisor who dealt with my issue was very friendly, helpful and informative. She kept me notified and communicated with me during the process of my vehicle being looked at by the service department.
Great experience from the second I walked through the door! Everyone was friendly, polite, and informative! I would definitely recommend. Thank you for the great service!
Took my vehicle in for servicing and it was my first time at VMW. Experience was great! Signage for the entrance could be improved however!
This was my first visit to the dealership. I found the staff to be very friendly, knowledgable, and professional. I felt I was treated like family. It was a very pleasant experience.
I always get the best service at Metro West Volvo. Thank you for the amazing customer service every time I need to service my Volvo!
Pleasant and professional; however, one hour for a simple oil and filter change seems excessive, as was the price ($252). Not having a waiting area (while I understand) was a bit annoying.
Excellent réception and co ordination from Linda There may be an additional noise I’m hearing like a burp from undercarriage .Not sure what it is thought new bark pads would help but it seems to sound ..with no particular pattern
Appointment making was east, check-in was smooth, desk staff was courteous and friendly. Even my key was wiped in front of me before I got it back !The service completed sooner than I expected.
Had a noise coming from my vehicle and Metro west was quick to locate the issue and fix it. Had great service throughout. Thank you to the great staff.
Friendly service and service. Good communication :,updates and time of completion of work. They went beyond my request by solving the recall on my car.
Volvo Metro was able to make an appoint the next day and identified the problem and resolved it quickly. They were friendly and helpful. Thank you.
Very knowledgeable staff Chris in sales excellent job many thanks for delivering car and explaining everything. A very good experience. Keep it up guys. Thank you.
Katelyn was excellent. Alex in Finance was very helpful as well. Dealership is close to our home and we love our XC60. Highly recommended. Thank you
Had a wonderful experience with Volvo Metro West. Chris (Sales) and Mariam (Finance) were fantastic. It was a pleasure dealing with them, I would recommend to contact them if you are interested in purchasing a Volvo.
Excellent customer service pre/post purchase...outstanding experience with Aaron. There was absolutely no pressure into purchasing the car...which is very rare these days. Transparent throughout the entire purchase. Volvo Metro West should be on your list to visit.
Low battery warning on our way to the city for a very short stay. Got the car in as soon as we got to the city, Checked it and changed the battery. Our trip wasn't delayed at all.
It is our local dealership where we have bought 3 Volvo vehicles. We have always used the Volvo service department for all of our maintenance.
Very good service. The job was done in time. I received a text message from Linda to pick up the car. It washed and sanitized. Thank you.
Friendly service. Been dealing there for 25+ years. Took car in for seatbelt recall. Did it quickly. Washed the car after which was a bonus. Also talked to one of the managers I’ve known for years to see new inventory
Phil and his team provided exceptional service. I was kept apprised about the status of the repair and resolved my concern. It has been a pleasure to have my vehicle serviced at Metrowest Volvo.
Metro West has serviced our 2008 S60 since we bought it as a used car from the Dealership. The Service Team has always been available to answer any questions about the vehicles operation, and serviced the vehicle on a timely basis. I would recommend Metro West as the servicing location for your Volvo in Etobicoke.
Our first Volvo! VMW staff made us feel very confident in the purchase, knowledgable and the best warranty options I've ever seen. We look forward to driving this car for years and will be back to this dealer for servicing.
I was very well pleased with the service I received on my car from Volvo Metro West. it was left sparkling and clean. Thanks again!
Quick professional service. I like that a rundown of what the items of the service was. My car was ready quickly and I received a text to advise me who my contact was and when my car was ready
The purpose for my visit was a coolant flush. Staff are always very professional and courteous. I like the fact that the staff are very efficient with communication. All I need to do is send a text message, and I receive a response within minutes. Excellent customer service!
Great Dealership I bought a 2016 GTI & was very impressed with the staff there the vehicle was in immaculate condition I was able to walk away confident knowing I got a great deal
Everything was excellent. My Volvo was serviced professionally and as specified. The process to time my arrival welcome me and record the required service and return car at the prescribed time during COVID 19 made it safe. I am very pleased. Thank you.
Awesome customer service. They got me the vehicle I wanted at the price I needed. Great delivery and superb follow up! I definitely recommend them!
Excellent Service. Linda and the service team was very professional, welcoming and accommodating. The required upgrade was completed in a timely manner avoiding any inconvenience.
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Best customer service ive had at a dealership yet. No pressure negotiations and very good follow up. Great vehicle walk through as well. Very professional!
Excellent service Chris Porritt was very well informed, thorough, capable, efficient He knew the product line extremely well, and clarifies selection options well Demonstrated all the car's features in considerable depth
I think that this a second request but I do not mind saying again that my recent visit to change over to winter tires was very good. Great communication with text messages, which I really like as I was working while my service was happening.
Very pleasant experience buying our XC40. The sales consultant Alexis was very helpful and professional through the process done both; online and at the dealership. Request to Volvo Canada to update their standard and optional equipment list of the new vehicles.
My first visit unfortunately ended on a bad note, however upon my return to correct the issue, I was addressed professionally, quickly and efficiently and I was compensated for my trouble.
I had service to fix a timing leak cover on my 2009 Volvo XC90 3.2. It's a pretty big job. Being an older vehicle I didn't want dump too much money into it. The service advisor (Linda) and shop foreman (Mike) worked me to come up a solution. No corners were cut....I know because I work on cars myself. It's almost been two months since the repair and it's spot on. No more leaks! Good repair shops are hard to find. Happy I took it to them..
We were helped by John Monroe during the purchase of our Volvo XC40. He is a very friendly helpful person and made us feel very comfortable and answered even the silliest of our questions. We had some issues with the timelines of the delivery of the vehicle and John took personal responsibility of the delay and worked really hard towards resolving the issue and got the vehicle delivered before we anticipated. He was always very friendly and helpful.
We recently purchased a 2018 XC90. We dealt with John Munroe throughout and found him to be very friendly, professional and knowledgeable and there was no pressure to purchase. Metro West Volvo worked with us to deliver the vehicle ahead of schedule as we had some travel upcoming and needed the vehicle quickly. We picked up the vehicle in like-new condition and had an in-depth lesson from John on the many features. We wouldn't hesitate to return when the times comes for a new vehicle. Cathy
I bought a certified pre-owned Volvo XC70 two months ago at this dealership. After two weeks, a message appeared on the screen saying the battery was low even though a new one had been installed. Service diagnosed that the installed battery was faulty. I got a new battery. After a few weeks the same message again: low battery. This time they told me to leave the car with service for a few days. They found that the car had a “parasitic draw" from the air conditioner. Dealership fixed this problem without charge. For all this courtesy we are appreciative ...
Gary and Jorge are a pleasure to work with on a new car purchase. We were treated respectfully. No games or nonsense. We feel very much part of the family when we visit.
From first contact to pick very good experience. Everything could be arranged through email so I only had to pick up the car. Overall friendly staff and helping to find the right car.
I am Very happy with my experience. I would recommend Volvo and metro west dealership anytime. Great communication and snotty transaction. I think it was mutually shared.
Daniel is a great sales that knows exactly what we need. He is so knowledgeable that can explain everything to you. He cares about us and provide wonderful services which helped us find our dream car. Highly recommend Daniel.
Spoke with Idris and Alex both very friendly and got the job done in a day . Will recommend to anyone looking for a new or used vehicle... check these guys out .
Visited the dealership a few times to look at various vehicles. Our sales rep, Daniel, was very accommodating, knowledgeable and friendly. He provided facts, perspective and options - and never once made us feel pressured. We have had our new XC90 for a couple of months and we are very, very happy with it.
I leased my Volvo from this dealership 2 years ago - I love the car and service has been splendid, so when the car recently came off lease I purchased it. Everyone from sales to service is professional and client-focused. Special thanks to Daniel Seow for his patience and thoughtful advice.
We were looking to purchase a new or used car. From past experience, we felt it best to decide what we needed and wanted before checking out dealerships. Previous experience from cars we have bought or leased have made us realize to know what we need and want before walking into a Dealership. What we were looking for in a car - safety, reliability, a wide range of models, with a few extra accessories, and a colour that we both liked and most important affordability and good service if any problems arose with the car. We got that and more ...
We'd recommend the dealership and Raymond. Overall we were quite pleased with the experience. Raymond was knowledgable, easy to work with and attentive. Thanks
I enjoyed working with Jorge Santos. He was personable, informative and available to work around my hectic schedule. Jorge was a pleasure to work with.
I worked with Raymond and Al and they were able to offer me a good deal and we're very accommodating. The dealership has a friendly and relaxed vibe to it.
Our experience with Raymond was great. He didn't pressure us at all. We found a nice 1 year old xc60 still under warranty that we love.
Jorge was very knowledgeable and made sure we had all our questions answered. He was also a pleasure to deal with, very similar to being with a friend. The conversation was full of laughter and this made the transaction the most enjoyable. This was my first time leasing a car and it couldn’t have been made easier.
We really appreciated Alex commitment to ensuring we got the car we loved. He also was great with after sale service. I would definitely recommend Alex and this dealership.
Frederick will give you solid service, he listens to what you want and he genuinely cares that you leave happy. I bought my my 2017 Hyundai Elantra after leasingbit for two years. I dealt with Frederick for both transactions.
I had a great experience purchasing my Volvo from here. Paul was wonderful to deal with and we were able to negotiate straight to the point without wasting anytime. He has since then followed up multiple times to ensure the car and my experience with the dealership was as expected. Thanks Paul!
Had my Volvo in to be serviced in Jan, 2018 and found my experience a piece of cake. Knowledgeable, friendly service person and a loaner was given to me so I could run some errands with no problem. All of my questions were answered and I was back on the road in a timely manner. Only thing I wish it was located closer to the Peterborough area. Thanks TH
I was very impressed by the service. The salesperson, Kelvin was very helpful and patient. His service went beyond providing information about the car. He also advised on other related matters. The whole process was smooth and efficient.
I have been a customer since 2006 and dealt with different people at the dealer ship over the years. Same professionalism and friendliness today as before. I am very happy with the service and we are enjoying the new V90CC immensely.
I have used Volvo Metro West (formerly known as Robert Motors) since 2010 and both the sales team and service & parts team have been awesome. They are proud of the Volvo brand and they take great care in assessing the needs and requirements of the buyers without the pressure of making decisions on the spot or being hassled. They are great at articulating the features of the forthcoming, current and previous models within the Volvo family.
I found the staff at MetroWest to be very courteous and helpful. My questions and any concerns were answered very quickly. I am so happy with my new xc60 car!!
Great car and service. Would recommend the dealership. Great customer service, easy going staff. Jorge and Amit did a great job! Enjoying my car now
Kelvin was very helpful arranging a test drive for the day and showing me the vehicle on delivery where he showed me lots of things that are very useful
We found the sales consultants at Volvo Metro West to be the most knowledgable of any of the luxury brands we reviewed for our new family car. We LOVE our XC90 Hybrid and have found Kelvin, our sales consultant, to be both knowledgable and available post sale for consultation and follow up. He has really owned our experience. I highly recommend Volvo Metro West based on our buying and service experience.
- knowledgeable - honest - fair price Excellent overall service, gave me a number of options and found me the ideal car. Volvo West managed to work around my very busy schedule, a very positive experience.
I had actually never purchased a new car on my own before . I did know what I wanted and Jorge made the whole process easy and enjoyable which I understand from my friends is not the always the norm. Though I had a very long wait for delivery I actually ended up with a 2018 model instead of the 2017 I was expecting. Jorge went over all the features of the vehicle on delivery and I have enjoyed driving this wonderful wagon. Even my dogs have given their approval!!! Thanks again for the great experience .
We came to this Volvo dealership not even having prior serious considerations to buy Volvo car; our current lease was about to expire and we were in the area so we decided to check it out. First we met Gary (he sold us our first car and I remembered him from 20+ years ago because of his excellent customer service back then), then Paul. It was so busy that day at the dealership, Paul quickly arranged for us to test drive the vehicle next day , had excellent knowledge of all the vehicle's features and basically sold us on buying new ...
Hien was helpful, straightforward and professional from the moment we met him. Made process very easy. Communication was good both in person and by phone/email.
I came this location looking for change my old Vovle to New style and I meet Kelvin Liu he give me great help with plenty new vehicle knowledge, from old vehicle trade in to purchase new vehicle he was very patient and step by step arrange things till finally I got the perfect time use new Vovle travel at holiday, I am very happy this dealer ship the manager and sales all excellent.
I feel like part of the family when I deal with this dealership, both in the sales and service departments. It is an extremely friendly atmosphere and everyone sincerely wants to help.
Feel I got a fair price with a relative minimum of drama. Dealer reps were straightforward and very eager for my business. I didn't get made to feel like they were doing me a "favor"
Jorge, Gary and the team made buying my new xc90 a great experience. I'd highly recommend Volvo Metro West to anyone in the market for a new Volvo.
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